Question 1

What in-home services do you offer?

Accepted Answer

We provide a full spectrum of in-home support, from companionship and daily caregiving to skilled nursing, all designed around you.
Each plan of care is guided by nursing and thoughtfully tailored to support comfort, independence, and overall well-being, creating a seamless and elevated care experience at home.

Question 2

Tell me more about virtual nurse visits.

Accepted Answer

Once the initial in-home visit is completed to establish a baseline of care, virtual visits become available for the following:

- Follow-up care
- Wellness checks
- Emotional support
- Assessments & monitoring
- Consultations 
- Patient/caregiver education & training

These remote appointments are conducted via video call or telehealth and are designed to provide convenient, high-quality care from the comfort of your home or wherever you are.

Duration: Each virtual appointment is a minimum of 30 minutes and is billed in 30-minute increments.

Question 3

Does C U Heart Nursing Care require a doctor's order?

Accepted Answer

A doctor’s order is required for any treatment performed by a nurse. However, nursing assessments do not require a doctor’s order.

Question 4

What is a heart-centered approach to nursing care?

Accepted Answer

Our heart-centered approach means:

Empathy in Action: We take the time to listen, understand, and connect with our clients, ensuring they feel seen, heard, and valued.

Personalized Care: Every care plan is crafted with the individual’s unique needs and preferences in mind, offering support that aligns with their health goals and personal lifestyle.

Respect for Dignity: We honor the dignity of every client, embracing diversity and fostering an inclusive environment where everyone feels respected and welcomed.

Building Relationships: By creating a warm, family-centered atmosphere, we aim to make every client feel like part of the C U Heart family.

Question 5

What is the C U Heart Nurse Advocacy service?

Accepted Answer

A designated nurse advocate will serve as your dedicated healthcare partner, guiding you through your healthcare journey. This add-on service, available for an additional fee, ensures seamless coordination of your healthcare needs.

Your dedicated nurse advocate will:

Coordinate Your Care: Act as the liaison between your doctor’s office, specialists, and other healthcare providers, scheduling appointments, managing referrals or follow up care to ensure everyone on your healthcare team is aligned.

Navigate the Healthcare System: Assist patients in accessing resources, and scheduling appointments or tests.

Monitor Care Quality: Oversee the delivery of care to ensure it meets established standards and addresses the patient’s needs.

Attend Appointments Virtually: Where possible, your nurse advocate can virtually attend your doctor’s appointments, asking critical questions you may not think of and translating complex medical jargon into clear, actionable insights.

Patient Education: Explain medical conditions, treatments, and procedures in clear, understandable terms to empower patients to make informed decisions about their care.

Promote Preventive Care: Encourage and guide patients in adopting healthy habits and preventive measures to improve long-term health outcomes.

Handle Paperwork: From insurance forms to medical records, we’ll take care of the administrative burden so you can focus on resting, relaxing, and healing.

Ensure Patient Rights: Protect patients' rights to privacy, informed consent, and respectful care, addressing any concerns or violations.

Discretion & Mediation: In challenging moments, your nurse advocate will offer mediation to ease family conflicts, ensuring everyone understands and respects your healthcare choices.

Emotional Support: Provide compassion and reassurance to patients and families during challenging medical situations.

Your nurse advocate acts solely in your best interest, offering compassionate support and professional expertise to ensure you receive the care and attention you deserve.

Question 6

Do you offer services in my area?

Accepted Answer

We are currently serving the following areas:

Beachwood Canyon
Beverly Hills
Burbank
Glendale
Hancock Park
Hollywood Hills
Hollywood Hills West
Larchmont
Los Feliz
Silver Lake
Studio City
Toluca Lake

Please note: An additional fee applies for in-person services requested outside of these areas.

We will be adding more locations soon, so please check back with us!

Question 7

How much will a private nurse cost me?

Accepted Answer

C U Heart Nursing Care is a private-pay service offering top-quality nursing care. The cost depends on the type of care you need and the number of hours required.

In-Person Visits: Minimum of 2 hours, billed hourly.

Virtual Visits: Minimum of 30 minutes, billed by the half-hour.

A $25 deposit is required to hold your appointment. If you cancel within 24 hours of your scheduled time, the deposit will be forfeited.

Please contact us to discuss our rates and find the right care for you!

Question 8

Is there a minimum appointment time?

Accepted Answer

In-Person Visits: Minimum of 2 hours required, billed hourly.

Virtual Visits: Minimum of 30 minutes required, billed per 30 minutes.

Question 9

Will my information be kept private?

Accepted Answer

Absolutely! All care and consultations are strictly confidential. C U Heart nurses are fully trained in HIPAA compliance to protect your privacy.

Upon request, we can sign non-disclosure agreements for a fee, which covers a legal review of the document prior to signing.

Question 10

Does C U Heart Nursing Care employ other health professionals to make regular visits to the client’s home?

Accepted Answer

At this time, we exclusively employ licensed nurses. However, our nurse advocacy service can assist in coordinating visits from other healthcare professionals, such as social workers, respiratory therapists, physical therapists and more.

Question 11

How do you handle emergencies after normal business hours?

Accepted Answer

Our Hours of Operation:
Monday to Friday: 11:00 AM - 7:00 PM
Saturday & Sunday: 11:00 AM - 3:00 PM

Important: In case of a medical emergency, please call 911 immediately. If you are unsure whether your situation is an emergency, it’s always best to err on the side of caution and contact 911.

Question 12

Do your nurses undergo background checks?

Accepted Answer

Yes. C U Heart's nurses must pass both local and national criminal background checks, as well as a sex offender registry check. Additionally, their nursing licenses are validated through current state records to ensure compliance and professionalism.

Question 13

How do you ensure the top quality of care?

Accepted Answer

C U Heart Nursing Care welcomes all feedback on the services provided to you or your loved ones. We are committed to excellence and continuously strive to ensure that every client receives the highest quality care.

Question 14

What is your cancellation policy?

Accepted Answer

We kindly request a minimum of 24 hours’ notice for any schedule changes or cancellations.

Visits canceled with less than 24 hours’ notice, or missed visits, may be subject to the full session fee.

We understand that unexpected situations arise. When possible, we will always aim to accommodate reasonable exceptions with discretion.

We See You. We Care.

C U Heart
Nursing Care

Frequently Asked Questions